Overview
As a Product Designer (and aspiring Product Manager) I've worked on teams of all sizes on a multitude of products and verticals. As a designer with front-end chops I am aware of the restraints that engineering may have when it comes to limiting the size or scope of a product or feature set. Here are some examples of some products I've created with such constraints while working with other teams (internal and external) to create the most viable product.
My Role
Product Designer
User interface, interaction design, user experience design, front-end development
Increasing the success rate of new user form upload
The founder (lead engineer) came to me and said we need to reimagine the way users first point of contact with our product. We were currently leveraging a pdf upload service that had a 17% fail rate for no explainable reason. We were going to change services which inspired the discussion to improve the user experience.
As owners of our domain we walked through the upload process. Timing upload time based on size of the file, and measuring fail and success rates. Once we gathered what we considered reasonable bench marks we designed the product around those critiera.
- Acceptence criteria
- At maximum file size, upload should take no more than 3 seconds.
- If upload fails user should have states suggesting why the upload failed.
- Upon success user should be given clear direction to next steps.
It was just the lead enginer and myself. We did not have an internal product manager. It made communication a bit tricky but we were both pleased with the end result. We added a modern drag-and-drop file upload UI, file requirements, and the ability to contact support via Intercom with any questions the user may have.
